Return policy

Our 30 days return policy
We will keep it simple and easy for you!

To be eligible for a return, you must send us an email indicating what is the issue and a picture attesting the presence of the issue.

If the issue is receivable, the credit or an exchange will be provided within 30 days after we have receiving your email.

If more than 30 days have passed since your purchase, unfortunately we cannot offer you a exchange or credit your purchase.

No refund will be provide on any circumstances.

FRAUD PROTECTION
As part of our order processing procedures, we may screen orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse any order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order, or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

TYPOGRAPHICAL ERRORS
In the event that a Loc@l Market product is mistakenly listed at an incorrect price, Loc@l Market reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Loc@l Market reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Loc@l Market shall issue a credit to your credit card account in the amount of the incorrect price.

TERMINATION
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Loc@l Market without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

NOTICE
Loc@l Market may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Loc@l Market.

CANCELLATION
You may cancel your subscription at anytime by sending an email at info@localmarket.quebec In order to cancel your subscription you must email your cancellation request before your next renewal billing charge (before the 1st of the month). Loc@l Market is unable to accept any returned boxes and there are no refunds for requests that come in on or after the renewal date.

24 HOURS NEW CUSTOMER CANCELLATION
All first-time initial orders placed by new customers have a 24 hours cancellation window (calendar hours) from the time of order to the receipt of any cancellation and/or refund request. In order to cancel your first-time initial order, you must email your cancellation request before the close of the 24 hours window (calendar hours). Unfortunately, due to immediate product purchasing protocols that initiate within 24 hours of an order placed, there are no refunds for first time initial order requests that come in after the 24 hours window.

ADDRESS CHANGES
You can change your delivery address at any time by either logging into your Loc@l Market Online Account or by sending an email to info@localmarket.quebec In order to affect a particular months shipment, you must submit your address change prior to your next renewal billing (before the 1st of the month). Loc@l Market is unable to provide refunds for any address changes that come in on or after the 1st of the month.

USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Loc@l Market or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

MODIFICATIONS
Loc@l Market reserves the right, at any time, to modify, suspend, or discontinue the site or its services or any part thereof with or without notice. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuance of the site or services or any part thereof.

ACCOUNT RESPONSIBILITIES
You are responsible for maintaining the confidentiality of your UrthBox online account information and are fully responsible for all activities that occur under your UrthBox account. You agree to immediately notify UrthBox of any unauthorized use, or suspected unauthorized use of your account or any other breach of security. UrthBox cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.